In uncertainty, we are here to help.
In times of crisis, community matters more than ever. The Southern California wildfires have challenged our community in ways we never expected, but at Logix, we remain steadfast in our mission to support you through these difficult times. This resource page is your resource for information about disaster recovery assistance, including personalized financial support, guidance on avoiding scams, and resources for small businesses. We hope this hub reflects our unwavering commitment to your well-being and helps you take the next steps forward.
Upcoming Informational Workshops
Coming Soon: Insurance Education Seminar at Logix - Pasadena Branch
Los Angeles County residents impacted by recent wildfires can attend free workshops next week to help them navigate insurance policies, understand the claims process and access recovery resources. The workshops will be hosted by California Insurance Commissioner Ricardo Lara in Pasadena.
Insurance Education Seminar
Date and Time TBD
Logix - Pasadena Branch
180 South Lake Avenue
Pasadena, CA 91101
Appointments can be scheduled by calling the California Department of Insurance Hotline at (800) 927-4357, with walk-ins served on a first-come, first-served basis.
Frequently Asked Questions
- What financial relief options does Logix offer to wildfire victims?
- I've lost my credit/debit card, how can I obtain a one?
- What should I do if my property is damaged or lost?
- My insurance policy was canceled after the fires. Am I still covered?
- What documents will I need for my insurance claim?
- How do I protect myself from scams during wildfire recovery?
- How can I ensure my mail is delivered if my home has been damaged or destroyed?
- What should I do if someone contacts me claiming to be from Logix?
- How do I apply for FEMA disaster assistance?
- What types of scams and/or frauds should I be aware of?
- How can I safely hire contractors for repairs or debris removal?
- What resources are available for small business owners affected by the wildfires?
- Where can I find official updates about the wildfires?
- How do I report suspected fraud or scams?
- What should I do if I lost important documents like my ID, social security card, birth certificate, or mortgage paperwork?
- What should I do if I've already fallen victim to a scam?
- I can't receive mail. How can I switch to electronic banking options temporarily?
- What financial documents should I keep safe during recovery?
- Who can I contact at Logix for personalized assistance?
Please know we are here to support you. Our team can walk you through the next steps if you're unsure where to start. Logix offers a range of resources, including fee waivers, loan payment deferrals, and disaster relief loans to help members affected by the wildfires.
To explore these options, please call us at (800) 328-5328, available Monday - Friday 7 AM - 7 PM and Saturdays 9 AM - 3 PM or visit us at any of our branch locations.
Scammers often impersonate trusted organizations or individuals.
Protect yourself by:
- Verifying requests for money with the person directly, especially if received via social media or Zelle.
- Asking for official identification from anyone claiming to be a government or disaster relief worker.
- Avoiding upfront payments to contractors without verifying their licenses and insurance.
For more tips, visit the Logix Security Center.
To avoid Zelle scams:
- Confirm the identity of anyone requesting money independently.
- Use Zelle only with people you know and trust.
- Monitor your accounts regularly for unauthorized transactions
- Enable fraud alerts or notifications for your credit cards and bank accounts
- Report suspicious activity immediately to local authorities or the National Center for Disaster Fraud at (866) 720-5721.
FEMA or government representatives: Scammers may pose as government agents offering disaster relief assistance. Verify credentials and only use official channels like FEMA.gov.
Charity scams: Fraudulent charities may request donations. Research charities through sites like Charity Navigator before donating.
- Beware of unlicensed contractors offering quick repairs.
- Obtain multiple written estimates.
- Verify licenses, insurance, and references before hiring.
- Never pay in full upfront. Ensure payment terms are tied to project milestones.
- Los Angeles County Recovery Centers
- Specific fire information:
- Red Cross
- The Logix resource page for disaster recovery resources.
Contact the Department of Motor Vehicles (DMV), Social Security Administration (SSA) or relevant agencies to begin the replacement process.
Driver's license, ID cards, and vehicle titles: The DMV can help you get replacements.
- CA DMV - Natural Disaster Assistance
- (800) 777-0133, or TTY 7-1-1, (800) 368-4327, or (800) 735-2929 for hearing or speech impaired.
Birth, death, and marriage records: You must contact the county recorder where the event occurred.
- List of county recorders
- (916) 445-2684, or TTY 7-1-1 or (800) 735-2929 for hearing or speech impaired.
Manufactured and mobile homes: Help with replacing titles and registration.
- Contact Logix and any other financial institutions immediately to secure your accounts.
- File a report with local law enforcement and the National Center for Disaster Fraud.
- Monitor your accounts closely for unauthorized transactions.
- Insurance policies.
- Mortgage or rental agreements.
- Identification (driver's license, Social Security card).
- Store these documents electronically or in a fireproof, waterproof container.
All information is believed to be from reliable sources; however, we make no representation as to its completeness or accuracy.
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